| Note:
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Blitz
Ezine # 155 March 18, 2002
Note:
This is an archived issue. Some links and/or content
may be outdated
The
Blitz-Promotions News Letter.
Issue no. 155, March 18, 2002
http://www.blitzpromotions.com
100 Ways to promote your site -
http://www.blitzpromotions.com/blitz155.htm
Subscribe to our Ezine
http://www.blitzpromotions.com/subscribe.htm
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In This Issue **************
Comments
Food for thought
100 Ways to promote -
The Classifieds
Next Issues
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Blitz Comments
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A
big Thank You to everyone that took advantage of the
Hospital Sale last week, I know it will be worth your
money and it also helped me more than you know :o) Again
thank you. If you missed out on the sale and are interested
in the details you can send me a note and I'll send
them to you.
mailto:tisa2297@kih.net
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Food for thought
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Failure
is the path of least persistance.
Anon
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100 ways to promote your site #51
Customer Service
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We
may have already talked about this in a previous lesson,
but if we did you need to hear about it again. The one
way that you can consistently grow your business is
to take care of your customers.
Let
me put it a different way - If you take care of your
customers, they will be one of your greatest sources
of income, traffic, and success.
So
what are some ways to 'take care of your customers'?
First
I like to think that everyone has a circle of influence
- those people that they come in contact with. These
are people who they have some influence over, whether
it be a friend, relative, employee etc. The thing is
when we make our first contact with people, we have
no idea what their circle is like. So the first rule
of good customer service is to treat all of them like
gold.
Take
a moment to check out this illustration of how two of
our customers have helped us build their business through
their circle of influence.
http://www.blitzpromotions.com/images/customer.jpg
Important
points to note:
This
won't happen over night.
It takes persistance and patience - but it is definitely
worth it.
2.
Give them more than they expect. Our goal is for our
new customer to - renew our service, think about us
first when it comes to that next gift or product they
need. When you give them more than they expect with
their first order, then you are already working on building
a strong foundation for your relationship.
3.
Respond to their questions, problems and concerns immediately
(if not sooner).
4.
Thank them. Thank you is such a powerful word, especially
when you mean it.
5.
The more you learn about them, the better your relationship
with them will be. When you learn something about their
needs, wants and desires, family, etc., make sure that
you make a note of it. Then next time you contact them,
ask them how their Uncle John is doing.
6.
Ask them for referrals, and they will send them. It
is so much easier to sell a product or service to someone
if they are already sold on it.
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